Total IT Solutions Firm Inc.

Service Experience Guarantee

For service appointments, adult 18 years or older must be present, pets restrained, and work areas accessible and safe; limit one credit available per scheduled appointment.

Customers shall be eligible to receive a $20 credit when any of the following occur: 1) technician arrives before the appointment when the customer is not home and technician does not return within the appointment window; 2) the technician arrives 30 minutes after the appointment window; 3) the technician does not show up for appointment, or 4) the technician(s) cannot complete the work (installation, issue and/or repair) during the first scheduled appointment only in certain conditions will this be applicable.

Customers are not eligible to receive the $20 credit for circumstances beyond Total IT Solutions Firm Inc. control, such as severe weather, safety concerns and the like, or for requests for additional services, equipment and/or installation at the time of the service call.